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Support Service Contracts
(Effective 02/23/2006)
- New full system purchases of Property Manager EDGE, come
with 2 hours of free Professional Support Services.
- FREE support is available through the Customer Center self
serve on-line technical support database for customers currently on an
active support plan.
- Additional Support Service Contracts are available for the
cost indicated below.
- Service Contracts have a "roll-over" minutes
option. If you purchase additional support time before your annual support
expiration, all unused minutes will roll-over into your new support plan.
- You will be able to monitor your time remaining from our
web site on the Support page.
- You will be notified via email and/or US Mail, when your
support time remaining goes below 90 minutes, again when it goes below 30
minutes and once again 45 days prior to your annual expiration.
- Support time charged is actual time used. Unlike our
competitors which charge support in 15 minute increments, or charge per
incident.
Professional Support Services Plan:
Professional Support Service covers all types of assistance necessary to
utilize primary functions as well as advanced functionality of the software. See
Support Services
Policy document for details.
| Time Block |
Cost
Outside
Washington
State |
Cost
Washington
State Residents only (Includes WA Sales
Tax) |
1 Hour
Expires Annually with roll-over minutes |
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2 1/2 Hours
Expires Annually with roll-over minutes |
|
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6 Hours
Expires Annually with roll-over minutes |
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12 Hours
Expires in 3 years with roll-over minutes |
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20 Hours
Expires in 5 years with roll-over minutes |
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New System & Module Pricing:
Please contact Domin-8 Enterprise Solutions for more information and pricing on our Residential Property Management Software and Services.
Sales
Telephone: (800) 964-2792
Fax: (972) 231-6290
E-mail Sales
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